Instant Download FAQ
How do I purchase a product?
Browse our catalog, click "Add to Cart" or "Instant Buy" on any product, then proceed to checkout. Payment is processed securely, and you'll receive confirmation immediately.
What payment methods do you accept?
We accept all major credit/debit cards, and any additional methods shown at checkout.
Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, PCI-compliant checkout — we never see or store your full card details.
How do I receive my product after purchase?
All our products are delivered digitally. Once your payment is confirmed, you'll receive an email with your download link or access instructions — typically within minutes.
I didn't receive my download link — what do I do?
First, check your spam/junk folder. If it's still not there after 30 minutes, contact us at support@niodigital.com with your order number and we'll resend it right away.
Can I download my product more than once?
Yes, in most cases your download link remains accessible so you can re-download if needed. If your link has expired, reach out and we'll help you regain access.
Do you ship physical products?
No — everything we sell is a digital file, tool, or course delivered electronically. There's no shipping, and no physical item will arrive at your door.
Can I use these products for commercial projects?
It depends on the specific license listed on each product page. Some items include commercial use rights, others are for personal use only — always check the product description before purchase.
Can I resell or redistribute the files?
No. Unless explicitly stated otherwise, our licenses do not permit reselling, redistributing, or sharing files with others. See our Licensing Terms for full details.
Can I get a refund?
Because our products are digital and delivered instantly, all sales are generally final once a file has been downloaded. Refunds are handled case-by-case — see our Refund Policy for details.
What if the file is corrupted or doesn't work?
Contact us right away with details of the issue, and we'll fix it or send you a working version as quickly as possible.
How do I contact support?
Reach out anytime at support@niodigital.com — we typically respond within 24–48 hours.